Privacy Policy for CBM SmartCare

Last Updated: September 5, 2025

1. Information We Collect

When you register for an account on CBM SmartCare, we collect the following types of personal information:

• Account Registration Information: Your first name, last name, email address, phone number and company name. This information is necessary to create and manage your user account.
• Trouble Ticket Information: When you create or update a trouble ticket, we collect information you provide, such as a description of the issue, any attachments or files you upload, and communication history related to the ticket.
• Automatically Collected Information: We automatically collect certain information when you visit and interact with our Website. This includes:
  • Log Data: Information that your browser sends whenever you visit our Website, such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, and the time spent on those pages.
  • Cookies: Small data files stored on your device. We use cookies to enhance your user experience, maintain your session, and remember your preferences.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: We use your personal information to create and manage your account, allow you to create and update trouble tickets, and provide customer support.
• To Improve Our Services: We analyze the data we collect to understand how our users interact with the Website, which helps us to improve its functionality, performance, and user experience.
• To Communicate With You: We use your contact information to respond to your inquiries, provide updates on your trouble tickets, and send you important service-related announcements.
• To Ensure Security: We use log data and other automatically collected information to monitor the security of our Website, detect and prevent fraud, and enforce our terms of service.

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3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• With Our Service Providers: We may employ third-party companies and individuals to facilitate our services, such as hosting providers or data analytics services. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• With Your Company: As CBM SmartCare is a business-to-business platform, we may share information related to trouble tickets you create with your company's designated administrators to ensure effective problem resolution and management.
• For Legal Reasons: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the personal safety of our users or the public.

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4. Data Security

We are committed to protecting your personal information. We use a variety of security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. These measures include secure servers, data encryption, and regular security audits. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

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5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.

To exercise these rights, please contact us at the email address provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data privacy laws.

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6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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7. Contact Us